Customer Service

Having good employees that execute good customer service is a must.    If your employees are not representing your business in a favorable light then it’s hurting your business.  Most people when choosing to patronize a store reflect on their previous customer service experience with that store.  If it wasn’t pleasant, they won’t be back.   Some things that I appreciated when I was an employee were:

• Respect for the individual - treating them the way you want to be treated. 
• Empowering them to make decisions - making them feel apart of it all.  
• Having a Zero tolerances for gossip policy .
• Having an open door policy.

What are your ideas for getting your employees to always represent your business in a favorable light?