Tell us a little about your Black Owned Business or Blog (no links or url's please) in 300 words max- we will share this on approval with our 250K network!
Marvin Hightower Enterprises provides cost-effective, customer service skills training and consultation. We are customer satisfaction advocates, passionate about helping organizations differentiate themselves by providing exceptional customer care.
While serving a cross-section of industry, our mission primarily focuses on helping small to medium size enterprises, non-profit and public sector entities leverage the competitive advantages of providing great customer service.
We partner with clients nationally to deliver customer experiences that exceed expectations. This is accomplished by providing deeper insight into our curriculum development strategies, adapting training programs to meet clients’ needs and driving greater skills retention through the use of social media and other innovative approaches.
As a result of working with Marvin Hightower Enterprises, organizations are able to concentrate resources on achieving their core mission, knowing their teams are learning customer service skills that lead to both individual and organizational success.
Marvin Hightower Enterprises….. “Because You Value Success”.
Why did you become an Entrepreneur?
I became an entrepreneur to live my values and to pursue my passion. My entrepreneurial zeal is driven by a desire to help others succeed by sharing my extensive expertise and experience. I am building an enterprise based on my core-values in an exciting discipline.
Why did you choose your business niche?
Customer service is growing as a competitive differentiator; by 2020 overtaking price and product as the key difference between brands. There are many evolving, exciting and rewarding aspects of the customer experience organizations need to understand and leverage.
A core component of my career success has been delivering exceptional customer care and satisfaction. The synergy between the customer service business niche, my passion and skill-set made the choice a logical one.
Most Exciting Life Experience?
Para-sailing in the Caribbean.
What's your Favorite Quote?
"Be strong and courageous! Do not be afraid or discouraged. For the Lord your God is with you wherever you go." Joshua 1:9
Website link: [DON'T type THE http://] Ex: YOURwebsite.com
Count your life by smiles, not tears.... Count your age by friends, not years.... Every year that passes is another stepping stone to greatness... May this day bring to you all things that make you smile. Happy Birthday from the CEO and Family of http://facebook.com/blackfolkhotspotsAND SET UP A TIME TO CHAT LIVE on #supportblackbiz TV VIA HANGOUTS FOR 15 MINUTES ABOUT YOUR BIZ: https://calendly.com/bfhsnetwork/15min #sbbtv
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“The man who stops advertising to save money is like the man who stops the clock to save time”
Why Is It... A man wakes up in the morning after sleeping in an advertised bed, washes with an advertised soap, shaves with an advertised razor, sits down and drinks advertised tea or coffee, drives to work in an advertised car and writes with an advertised pen. Then... He refuses to advertise, saying "Advertising doesn't work". But when his business fails, he finally advertises: "Business for Sale" - Anonymous
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